• About

Training Team

Felicity Dwyer and Maggie Piazza

Felicity and Maggie are qualified and experienced trainers and facilitators, who together bring over 40 years experience of training development and delivery. Since 2007, we have jointly provided management development open programmes from a central London venue. We have trained hundreds of managers of staff and volunteers across the voluntary, statutory and private sector. Our clients range from social care charities to museums, NHS Trusts, students’ unions, and the police and probation services, as well as small and medium businesses.

Felicity Dwyer

I have been an independent consultant since 2003, and prior to that worked for the National Council for Voluntary Organisations on strategic skills development initiatives. I specialise in the design and delivery of management and communication skills training. I’m also a career and executive coach.

My qualifications include an NVQ Level 4 in Management, the CIPD’s Certificate in Training Practice and an Advanced Coaching Skills certificate from City University. I am a Member of the Chartered Management Institute and the Association for Coaching. I’m also trained as a Time to Think facilitator.

Maggie Piazza

I have been an independent consultant and trainer since 1994, specialising in the leadership, management and development of people – both volunteers and staff. A wide range of organisations within the voluntary, community and statutory sectors, locally and nationally, have benefitted from my management development programmes.  I particularly enjoy action learning, coaching, strategic planning and facilitating team development.

My qualifications include a Diploma in Training Management, and a Postgraduate Certificate in Personal and Business Coaching. I designed and implemented the national assessment model for Investing in Volunteers, and for 8 years I was a lead assessor supporting a team of assessors.

Mike Clayton – associate

I spent 12 years managing projects for public, private and third sector organisations as a consultant working for Deloitte Consulting. In 2002, I became an independent trainer and facilitator, training and coaching project managers in all sectors, including: Ministry of Justice, Big Lottery Fund, local authorities, universities, charities and for The Museums’ Association and two Renaissance regions. I deliver project management and related training for Stepping Up Training.

I have written seven books, two of which are about project management: Risk Happens! (Marshall Cavendish, July 2011) and Brilliant Project Leader (Pearson, autumn 2011). I also speak nationally on project management and have a widely read blog, Shift Happens!