• About

Our Values

Our approach to training is grounded in a set of values and beliefs about developing people, the importance of diversity and the value of volunteering.

Individual growth and development

We believe that everybody has the capacity to grow and develop throughout their lives. Our training creates a supportive and challenging environment where participants can learn and enhance their skills, encounter new ideas, take risks and be creative.

Relevant professional learning

We help individuals to align their personal learning goals with the requirements of their organisations both now and in the future. All programmes are underpinned by a strong theoretical base, with an emphasis on application to real life working situations. We promote peer learning and networking, as powerful and sustainable routes to personal and professional development.

Value of volunteering

We are passionate about the benefits that volunteering brings both for those who contribute their time, and for society. Both Maggie and Felicity have a long history of being actively involved in their communities as volunteers.


We value diversity within our learning groups, and work to support this in a number of ways. We use a wide range of teaching methods to cater for different learning needs and thinking styles. In our open courses, we aim to bring together participants from a range of backgrounds, and facilitate sessions in a way that helps people to learn effectively from each other’s experience.

We do all we can to ensure people are not excluded from our training. Courses are held in wheelchair accessible venues close to public transport. We discuss individual needs with participants in advance, and offer additional support where necessary to help people meet course requirements.

Commitment to quality

We are committed to constantly improving the quality of our work, and have various ways in which we aim to achieve this.

We evaluate all our programmes, and act on this evaluation to continuously review and enhance our training methods and course materials.

Our accredited programmes are subject to a rigorous quality assurance process based on national standards. This includes external verification and quality assurance by the Institute of Leadership and Management (ILM).