Communication

29Jun 2020

Do managers really need coaching skills? Or are they just a “nice to have”? Before answering, I’d like to talk briefly about what coaching is. If you’re already very familiar with coaching, please bear with me. My experience in training courses is that not everyone means the same thing by the word coaching. So what […]

24Jun 2020

As a great manager, you need to create and maintain an environment where people feel motivated and inspired to do their best work. In other words, you need to become a leader. So leadership starts with you. The qualities and behaviours you demonstrate will have a big impact on the people that you work with. And the first question […]

14Jul 2015

It’s the part of the job most managers dread – dealing with tricky or sensitive problems involving volunteers. Problems are inevitable from time to time, even when your volunteering programme is well managed and resourced. You may recognise some of the following types of situations: A conflict of interest between what a volunteer wants to do, and what the […]