14Jul 2015

It’s the part of the job most managers dread – dealing with tricky or sensitive problems involving volunteers. Problems are inevitable from time to time, even when your volunteering programme is well managed and resourced. You may recognise some of the following types of situations: A conflict of interest between what a volunteer wants to do, and what the […]

23Jun 2014

Causes of conflict You would be fortunate to get through a career as a manager of volunteers without occasionally encountering conflict between the people you work with. Psychologists Art Bell and Brett Hart suggest that it is easier to choose an appropriate response to dealing with conflicts or difficulties if you have first worked out […]

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